Welcome to Calibre Int'l

Terms and Conditions

Orders:
All purchase orders (PO’s) must be in writing on customer’s official PO form or company letterhead.  The PO must include the customer’s name, address, email address, phone number, fax number, item number/name, quantity, unit price, item color, imprint color/colors, ship method, ship to address, ship date, in-hand date and any other applicable information.  If there is not a price on the purchase order, standard catalog pricing will be used.

Changes to Orders:
Any changes to the PO must be made in writing and must be approved by the factory prior to the changes becoming effective.  Faxing a request without any confirmation by the factory will not be considered a valid change and the customer will be billed for the original order placed.  Customer is responsible for any and all incurred costs prior to the change request and approval.  If the customer does not receive a confirmation of the change, it may not have been received or approved.

Order Cancellations:
There is a $15.00 (v) charge for cancelled orders. Requests for any cancellation must be made in writing and must be approved by the factory.  It may not be possible to cancel some orders, contact customer service for complete cancellation policies.  The customer is responsible for any incurred costs such as setup FEDEX, printing, proofs, artwork, packaging and any other expenses incurred by the factory. 

Rush Orders: 
Factory charges extra for some rush orders.  Production time starts after all approvals have been received by the factory, including credit, art, paper proofs and pre-production proofs. 

Repeat Orders:
Repeat orders may be subject to a repeat order charge. Repeat set up charges are free for all in stock orders.  Overseas orders may have higher repeat set up charges, contact customer service for complete repeat order policies.  Artwork will be kept on file for 24 months.  Repeat orders after 24 months will be treated as a new order.

Co-op Programs:
Co-op and catalog programs are always welcome; please contact the factory for complete details.  All co-ops must be in writing and approved by the factory.

Credit:
Credit terms should be arranged prior to submitting an order.  Depending upon the credit worthiness, credit terms may or may not be extended.  Contact the credit department for more details.

Returns:
A request for a return for credit or refund must be made in writing.  The request must state the specific reason for the return and be submitted within 30 calendar days of the invoice.  Factory will approve all returns in writing.  Refusing, abandoning or sending back a shipment without prior factory approval does not constitute an approval by factory.  When approved, returned products must be in the same condition as when they left the factory and the return credit will only be issued for the actual quantity returned.  Contact a customer service representative for all return authorization requests.  Returns of blank items are subject to a restocking charge of 20% of the item cost or a minimum of $50(v), plus all freight costs.  Samples cannot be returned. 

Prices:
Due to currency and material cost fluctuations, prices are subject to change without notice.  We are not responsible for incorrect pricing, production times, or descriptions found on 3rd partydatabases, websites, flyers or catalogs (ie. ESP, Sage, Impact, Distributor Central, Promo Mall, etc.).   Prices in this 2014 catalog supersede all previous publications, including the 2013 catalog. Prices in this catalog valid until June 30, 2014.

Sales Tax:
In accordance with California law, goods shipped to an address within California will be charged sales tax unless the purchaser has a resale permit issued by the California Board of Equalization on file with the factory.  Please contact our accounting department prior to ordering for instructions on how you may qualify for an exemption from the tax.

Inventory Availability:
Inventory stock availability is on a first come, first serve basis.
Prior to submitting a PO, always call to check inventory availability.  Inventory cannot be placed on hold without a written purchase order.

Product Proofs:
There is a $50/color (v) for up to 3 spec samples.

Artwork:
An additional fee of $38(v) per hour will be applied for changes to the artwork.  Changes include slight recreations, clean up and copy changes.  Copy changes are $25(v)/each.  The art department can typeset straight line copy with readily available fonts, but this will require a paper proof.  The art department prefers to receive digital artwork via email in MAC or PC formatted EPS files created in Adobe Illustrator (version 11/cs or lower), Adobe Photoshop (version 11/cs or lower) or Corel Draw (version 11 or lower).  For the best image output, VECTOR ART IS ALWAYS PREFERRED.  Any artwork specifying a PMS color must be sent as vector art, no exceptions.  All text must be outlined or converted to curves and any placed images must be linked when saved.

Other Acceptable Artwork:
Camera-ready art is also accepted and should be printed with black ink on white photographic paper at 200% of the final imprint size.  If camera-ready is multi-colored, colors must be clearly stated and separated with registration marks.  JPEG and TIFF files are also accepted and must be at least 300 dpi.  JPEG and TIFF files cannot be manipulated or changed and the art department cannot reverse or convert colors.  Scanned images must be scanned at 600 dpi at 200% of the hard copy.

Emailing Art Files:
All art files should be sent to art@highcaliberline.com with the PO number for the order in the subject line.  Please include customer name, phone number and contact information in the body of the email. In addition, please indicate on the PO that the artwork has been sent via email.  The art department is not responsible for poor quality or unreadable artwork.  Artwork delays will affect the order’s production and delivery schedule.

Artwork Approvals:
It is of the utmost importance to approve paper and product proofs as soon as possible in order to meet delivery dates.  If approvals are delayed, rush charges and/or expedited freight charges may be required at the customer’s expense to meet a specific delivery date.  There is a charge of $10(v) for a faxed or emailed proof.  Requests for paper proofs must be in writing on the PO or the factory will produce the order per artwork sent using standard guidelines.  Paper proofs must be approved within 24 hours of their receipt in order to hold a production schedule time and inventory.  All orders requiring typesetting require a paper proof.

Shipping:
All shipments are sent FOB the factory and the customer is responsible for all shipping charges from zip code 91702.  Shipping instructions, shipping method, delivery address and delivery date must be included in the PO.  Changes to shipping instructions must be in writing, approved by the factory and submitted at least 72 hours prior to the ship date.  Factory will not be responsible for delays or additional charges created by any unapproved changes.  Factory may ship orders up to 3 days prior to customer’s ship date without notifying the customer.  Orders are not insured unless requested on the PO or in writing.  All orders become the customer’s property upon factory’s delivery to the carrier as all shipments are FOB factory.  Customers should file claims with the specific carrier for any delayed, lost or damaged shipments.  The factory will be happy to assist with this process, but the customer must initiate the process within 14 days of shipment.  The factory is not responsible for delays caused by a carrier or government agency.  No refunds, credits or returns will be given to a customer due to carrier or government agency delays.

Carriers: 
The factory reserves the right to ship via the carrier of their choice, at customer’s expense, in order to meet the customer’s in-hand date.  Shipping via the United States Postal Service, will require an additional 2 business days and a fee of $32(v)/per order.

Billing to Customer or Third Party Account: 
Upon request, factory will attempt to bill shipping charges to a customer’s account.  If customer refuses the charges, the carrier will typically bill back the charges to the factory.  In this case, factory will invoice customer for the shipping charges plus a $32(v) service charge.  If the customer’s account is invalid, incorrect or factory fails to use customer’s account for any reason, factory will ship on factory’s account and invoice customer for the shipping charges.  Customer will be obligated to pay these shipping charges.  Any order not shipped on factory’s account will be charged $2.50(v)/box, up to a $12.50(v) maximum, charge for handling.

Split shipments: 
For split shipments to more than three locations, a split shipment charge of $6.50(v)/per location will apply.  Additional charges may apply for some split shipments, please call factory for details.

Miscellaneous Shipping Information:
If a delivery address is not included on the PO, the factory will hold the shipment of the order for up to three days before shipping via ground carrier directly to the customer’s address on file.  The customer is responsible for any additional freight charges caused by address changes, residential service, re-routed packages, returned packages and/or other adjustments made by the carriers.  These additional freight charges will be invoiced to the customer in a supplemental invoice 15 to 60 days after the shipment.

Special Packaging and Fulfillment:
The factory has a full service fulfillment facility that can accommodate any packaging needs.  Call for a quote on any special packaging and fulfillment services required.  There will be a $15(v) per pallet charge for palletizing.

Overruns and Under Runs:  
The factory reserves the right to over ship or under ship up to 5% of the order quantity and invoice the customer accordingly.  Exact quantity shipments will require an exact quantity fee of $25(v).

Catalog Photography:
The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of decorated products available.  They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark.  Any unauthorized use of images or material in the 2013 catalog without prior written consent is prohibited.  Products shown in this catalog may vary slightly from actual products due to inherent limitations in photography, film separations and printing.

Heat Transfer & Digital Printing:
Heat transfers and digital printing allow full color imprints, halftones, gradients and multi colored logos to be offered for one low price.  PMS colors can be matched at no additional cost; however, artwork requiring PMS colors MUST be in vector format, no exceptions.  Unless otherwise specified, the background will be white.  On bitmap images, a hard color copy must be provided if you require us to match to your intended colors.  The shape of a heat transfer should be kept within the confines of a rectangle, circle, oval or square.  However, we may accommodate an outline to suit your logo.  If in doubt, call one of our factory representatives.  An epoxy dome can be added to most digital inserts for an additional cost.  Digital printing cannot print metallic colors, please choose any PMS yellow or grey.

PMS Color Match Charge:
Choose from our standard colors shown below or specify a PMS color for $32(v)/color.  When ordering, please state the specific PMS color required or one of our standard colors will be used.

Sample Request Information:
We provide random, imprinted samples based upon the catalog EQP price.  Club Calibre Platinum and Gold customers will receive up to $5.00 of random, imprinted samples based on catalog EQP pricing for free.  Blank samples are always billed at the 2500 piece price and are never given away for free.  Customer is responsible for all sample shipping charges and the customer must provide a Federal Express or FEDEX account number.  Sample sales are final and non returnable or refundable.

24-HR Service Terms

    • Orders must be placed by 10am PST
    • All approvals & payments must be received by 12noon PST
    • One Color/ position only
    • All purchase orders must reference 24hr service and sent to 24Rush@highcaliberline.com
    • Vector art required and must be emailed to 24Rush@highcaliberline.com  
    • No Proofs
    • Catalog Quantities only, less than minimums not available
    • Customer account must be in good standing